At TechWaveStore, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- All accessories, manuals, and documentation must be included
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital products, software, or downloadable items
- Gift cards
- Personalized or custom-configured products
- Items marked as “Final Sale”
- Opened or used items (unless defective)
3. Return Process
To initiate a return:
- Contact us at support@techwavestore.com with your order details
- Our team will provide a Return Authorization (RA) number
- Securely pack the item in its original packaging
- Clearly write the RA number on the package
- Ship the item to the address provided by our support team
Returns sent without authorization may not be accepted.
4. Refunds
Once your return is received and inspected:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- You will receive a confirmation email once the refund is completed
Shipping fees are non-refundable, except in cases where:
- The item is defective
- The wrong item was sent
5. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item:
- Please return the original item for a refund
- Place a new order separately
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery at support@techwavestore.com
- Include photos or videos as proof
We will:
- Offer a replacement, repair, or full refund
- Cover return shipping costs if applicable
7. Late or Missing Refunds
If you haven’t received your refund:
- First check your bank account
- Contact your payment provider (processing delays may occur)
- If the issue persists, contact us at support@techwavestore.com
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@techwavestore.com